Frequently Asked Questions

Yes. The SolveXia service encrypts your data between your browser and our servers – and your data is also encrypted when it is stored in our databases. This means that your data in protected both in motion and at rest.

No. Every SolveXia client has their own physical database, there is no co-mingling of data. This is an important part of our security and privacy policies, and is a significant differentiator from other service providers.

Efficiency gains take several forms. The painstaking manipulation of data that might involve several people the best part of a day, once recorded in the software, will only take minutes to run and can include a series of check steps to raise confidence in the integrity of the data. The addition of a new client that requires a set sequence of steps to be followed and may currently take a day or two to complete, can be transformed into a 60 minute task. Particularly large processes that previously took days to run can be reduced to hours by taking advantage of cloud computing resources.

Yes, many of our clients do this. We ask that you contact us and organise this with us, so that when we detect the penetration attempts we do not automatically forward your organisations source IP addresses to the federal authorities and Internet blacklists as a malicious entity.

SolveXia automatically documents your processes in detail so that they may be easily understood, and/or re-created, in the event of a key member of staff going on holiday, or leaving your organisation.

We only support secured HTTPS traffic so that we can be sure all communication to and from our servers occurs within an encrypted conversation. If you attempt to connect to the SolveXia service using ‘plain’ (unsecured) HTTP, you will be redirected to a secured HTTPS channel. This means our clients must be using browsers that support modern SSL standards – which is now very common and does not present a problem in the majority of our clients.

Only users that need to design, build, maintain or run your processes require access to the SolveXia system. The rest of your organisation receives the benefits of having automated processes by receiving the results automatically by email, or SMS for example.

Yes. We understand that business continuity is very important, and have consequently ensured that there is redundancy in our infrastructure to cope with failures. This starts with having multiple instances of servers for each role, and extends to ensuring that the data-centre that hosts our infrastructure has redundant power supplies and networking connections.

Yes, processes can be directed to email particular people and those people can be authorised to start and stop processes. The focus of the SolveXia service is on automating processes so the intention is to minimise the need for manual intervention.

Yes, your data with SolveXia is securely backed-up both with in the data centre in your region and with a second copy stored at a disaster recovery site within your region.

SolveXia works with many of the common file types used in organisations around the world, with the most common being:

• Microsoft Excel ( all versions)
• Microsoft Access (all versions)
• Comma, or tab delimited text files
• Fixed width files with positional records
• Microsoft Word (all versions)
• PDF
• DBF (Foxpro databases)
• Zip archive files

We are constantly adding support for different file types. If you have a file type that is used in your business processes that is not listed above, please contact us to discuss support options.

Yes. While the SolveXia service is designed to retain a historical version of your data to assist with auditing and review, it is possible to permanently delete data from the service should you need to. This is done by either explicitly deleting the processes and/or files in question, and configuring what we call the auto clean policy for the process – which governs when data is purged as opposed to just versioned.

Working with these systems is something we do often. The common approach for integrating with these systems is to use existing extracts that are produced by these systems, and use them as inputs (uploads) into processes defined in the SolveXia environment. This approach is simple, often utilises existing assets, and sits comfortably within the majority of IT security policies. We also provide native connectors to a range of systems as well as connectivity via tools such as Zapier and Workato as well as support direct ODBC, FTP and web service connection points. Working with these systems is something we do often.

The price varies according to the number of users that a company subscribes for each month and the resources required. There are no initial once off or up-front payments for the service, and there are no limits to the number of processes that can be automated. Please contact us at sales@solvexia.com or call +61 2 9386 0202 to discuss pricing and your requirements.

Yes, we are happy to assist you with the design, building and maintenance of your processes. Although our preferred philosophy is to teach clients how to be self sufficient, we recognise that for some organisations, they would prefer to engage additional support to help them transition to a more fully automated and controlled business. For these organisations, we offer consulting services that can be used to help build and maintain automated processes.

Our subscription period is quarterly – so the maximum commitment is 3 months. There are no ‘once off’ or ‘up front’ fees, and no termination fees. You can choose to discontinue after 3 months if you find that the service is not delivering the benefits you hoped for.

SolveXia’s process designer view uses the latest versions of web browsers such as Chrome, Firefox, Safari and Microsoft Edge. Our end user view works in any browser.

It is deleted permanently – along with all backup data.

On our hosted environment, a new client organisation can be up and running in under 30 minutes. New users are added on demand.

Yes. You can add or remove users at any time. The minimum subscription period for additional users is 1 month.

You do not need to install any client software. SolveXia is delivered entirely through your web browser.

SolveXia will perform your calculations in the exact way that it is currently performed, using your Excel and Access files. For example, when you configure a step in SolveXia to update a VLOOKUP() formula in your Excel file. SolveXia will:

1. Update the formula IN your uploaded version of the Excel file; then
2. Re-calculate your Excel file

The actions performed in SolveXia are no different to what would occur manually on your desktop, however they are now completed without the need for manual intervention (e.g. updating the formula in the spreadsheet). Furthermore, the previously manual actions are performed in a secure, centralised environment and are automatically documented with a full history of changes made to your files.

As with most areas of your business, processes will undoubtedly change over time. This can include changes to the data used, the reports that are produced or the frequency with which the process is run. Our users maintain and routinely enhance their processes in an interface that does not require any programming, is easy to learn and understand using the Excel, Access and text files that the organisation is familiar with. This fact, combined with an on-demand specification report detailing every step in your process allows the process to grow and change with the business quickly and with minimal disruption to your day-to-day activities.

We take the security of our clients data very seriously – it is the foundation of our business. We subscribe to a ‘defence in depth’ strategy, which means we employ a range of tactics – not relying on only one tactic to provide security. Additionally, we commission an external security firm to review our security every 4 months – to help ensure that we stay on top of emerging threats and issues.

We find that our users routinely configure steps at the beginning of their process to validate their data as it “comes in”. This includes comparing the format and structure of an input file to a pre-defined template (e.g. have I got the right columns etc…) and performing simple sanity checks on the data (e.g. count of records, checking dates etc). Furthermore, the processes are often configured to stop and alert a key user in the event that a validation issue has arisen.

No. Under no circumstances is your data permitted to leave our infrastructure.

You can choose between Microsoft Azure Cloud in Australia or Europe.

The SolveXia service has a complete security and permissions model built in. This means that when a person creates a process, only they will have access to view and edit it initially. In order for other people to work with this process, the process-owner must explicitly grant them permissions. Permissions are quite fine grained – meaning you can give just read permissions, or read and modify, or read, modify and execute – whatever is most appropriate.

No. SolveXia cannot in any way alter, affect or damage the Excel spreadsheets in your computer’s C: drive. When you upload an Excel spreadsheet to SolveXia the system actually creates a copy of the file in your C: drive and it is only that copy which is manipulated by the software. The version in your C: drive will remain unaltered, no matter how much SolveXia manipulates the uploaded copy by running steps in the configured process.

SolveXia works with all modern browsers including Google Chrome, Microsoft Edge, Firefox and Safari.

On our hosted environment, a new client organisation can be up and running in under 30 minutes. New users are added on demand.

You do not need to install any client software. All you need is a web browser such as Google Chrome, Microsoft Edge, Firefox or Safari.

Yes. The SolveXia service encrypts your data between your browser and our servers – and your data is also encrypted when it is stored in our databases. This means that your data in protected both in motion and at rest.

No. Every SolveXia client has their own physical database, there is no co-mingling of data. This is an important part of our security and privacy policies, and is a significant differentiator from other service providers.

Yes, many of our clients do this. We ask that you contact us and organise this with us, so that when we detect the penetration attempts we do not automatically forward your organisations source IP addresses to the federal authorities and Internet blacklists as a malicious entity.

We only support secured HTTPS traffic so that we can be sure all communication to and from our servers occurs within an encrypted conversation. If you attempt to connect to the SolveXia service using ‘plain’ (unsecured) HTTP, you will be redirected to a secured HTTPS channel. This means our clients must be using browsers that support modern SSL standards – which is now very common and does not present a problem in the majority of our clients.

Yes. We understand that business continuity is very important, and have consequently ensured that there is redundancy in our infrastructure to cope with failures. This starts with having multiple instances of servers for each role, and extends to ensuring that the data-centre that hosts our infrastructure has redundant power supplies and networking connections.

Yes. While the SolveXia service is designed to retain a historical version of your data to assist with auditing and review, it is possible to permanently delete data from the service should you need to. This is done by either explicitly deleting the processes and/or files in question, and configuring what we call the auto clean policy for the process – which governs when data is purged as opposed to just versioned.

Our standard subscription period is quarterly with the maximum commitment being 3 months. There are no ‘one off’ or ‘up front’ fees, and no termination fees. You can choose to discontinue after 3 months if you find that the service is not delivering the benefits you hoped for.

We take the security of our clients data very seriously – it is the foundation of our business. We subscribe to a ‘defence in depth’ strategy, which means we employ a range of tactics – not relying on only one tactic to provide security. Additionally, we commission an external security firm to review our security every 12 months – to help ensure that we stay on top of emerging threats and issues.

No. Under no circumstances is your data permitted to leave our infrastructure.

The SolveXia service has a complete security and permissions model built in. This means that when a person creates a process, only they will have access to view and edit it initially. In order for other people to work with this process, the process-owner must explicitly grant them permissions. Permissions are quite fine grained – meaning you can give just read permissions, or read and modify, or read, modify and execute – whatever is most appropriate.

SolveXia charges a subscription fee per user. This varies according to the number of users that a company subscribes to and the resources required. There are no initial once-off or up-front payments for the service, and there are no limits to the number of processes that can be automated. Please contact us at information@solvexia.com or call +61 2 9386 0202 to discuss pricing and your requirements.

It is deleted permanently – along with all backup data.

Yes. You can add or remove users at any time.

SolveXia will perform your calculations in the exact way that it is currently performed, using your Excel and Access files. For example, when you configure a step in SolveXia to update a VLOOKUP() formula in your Excel file. SolveXia will:

1. Update the formula IN your uploaded version of the Excel file; then
2. Re-calculate your Excel file

The actions performed in SolveXia are no different to what would occur manually on your desktop, however they are now completed without the need for manual intervention (e.g. updating the formula in the spreadsheet). Furthermore, the previously manual actions are performed in a secure, centralised environment and are automatically documented with a full history of changes made to your files.

As with most areas of your business, processes will undoubtedly change over time. This can include changes to the data used, the reports that are produced or the frequency with which the process is run. Our users maintain and routinely enhance their processes in an interface that does not require any programming, is easy to learn and understand using the Excel, Access and text files that the organisation is familiar with. This fact, combined with an on-demand specification report detailing every step in your process allows the process to grow and change with the business quickly and with minimal disruption to your day-to-day activities.

We find that our users routinely configure steps at the beginning of their process to validate their data as it “comes in”. This includes comparing the format and structure of an input file to a pre-defined template (e.g. have I got the right columns etc…) and performing simple sanity checks on the data (e.g. count of records, checking dates etc). Furthermore, the processes are often configured to stop and alert a key user in the event that a validation issue has arisen.

You can choose between Microsoft Azure Cloud in Australia or Europe.

No. SolveXia cannot in any way alter, affect or damage the Excel spreadsheets in your computer’s C: drive. When you upload an Excel spreadsheet to SolveXia the system actually creates a copy of the file in your C: drive and it is only that copy which is manipulated by the software. The version in your C: drive will remain unaltered, no matter how much SolveXia manipulates the uploaded copy by running steps in the configured process.